Bill Payment Information

Online Billpay

To register your account online or to pay your bill, visit

Customer Support

For billing, service requests and other inquiries us the following:

General Customer Service Number: (281) 579-4500

Customer/Billing Inquiries Email:

For general phone inquiries, please contact Inframark Customer Service department Monday through Friday from 7:00 a.m. to 7:00 p. m., with the exception of holidays.

Our payment window hours are Monday through Friday from 7:30 a.m. to 5:00 p.m.

For after-hour emergencies, please contact Inframark Dispatch team at 281-398-8211.

Water Rate Info

Use the chart below to estimate your water bill.
Note: Legend items can be toggled by clicking on them.

Rate Schedule

Below shows the water rate schedule.
A copy of the current rate order is available from the Public Documents page.

9.00Minimum monthly charge per Equivalent Single Family Residential equivalent connection for water as determined by the District's engineer (includes first 5,000 gallons usage per User)
0.80Water rate per 1,000 gallons metered water for usage between 5,001 gallons and 10,000 gallons
1.00Water rate per 1,000 gallons metered water for usage over 10,000 gallons

All Users shall be billed a monthly fee equal to the West Harris County Regional Water Authority groundwater reduction plan fee plus an additional ten percent (10%).

For more information regarding the WHCRWA Fee click here.

Notice About Confidentiality of Customer Information

Chapter 182 of the Texas Utilities Code as amended in 2021 by House Bill 872 provides that a government-operated utility may not disclose personal information (customer's address, telephone number, and social security number) in a customer's account, or any information related to the volume or units of utility usage or amounts billed or collected for such utility usage, unless the customer elects to allow such information disclosed.

The Utilities Code requires the District to provide notice of the customer's right to allow disclosure of his or her information. Therefore, if you wish to allow disclosure of your personal information, please contact the District Operator, Inframark, via telephone at 281-579-4500 or via email at so they can provide you a disclosure form for you to complete and return.

NOTE: The District is allowed to disclose information in a customer's account record to federal, state, or local government officials; to District employees, officials and operations personnel; to consumer reporting agencies; to a contractor or subcontractor approved by and providing services to the District, the state, a political subdivision of the state, or the United States; or to any other provider of utility services.